Shipping policy

At MELANIFY, we aim to provide fast, reliable, and stress-free shipping for all our customers. Please review the details below to understand how your order will be processed, shipped, and delivered.

1. Order Processing

  • All orders are processed within 1–3 business days.

  • Orders placed on weekends or holidays will be processed the next business day.

  • Once your order is shipped, you will receive a shipping confirmation email with your tracking number.

2. Shipping Methods & Fees

We offer the following options:

United States (Domestic)

  • Standard Shipping: $4.99

  • Free Shipping: Automatically applied to qualifying promotions if available.

  • Estimated delivery: 3–7 business days depending on destination.

Express Shipping

  • If available, options will appear at checkout.

  • Delivery estimate: 2–4 business days.

Please note: Shipping time does not include processing time.

3. International Shipping

  • International shipping rates are calculated at checkout based on destination and package weight.

  • Delivery time varies by country, typically 7–15 business days.

  • Customers are responsible for customs duties, taxes, or import fees imposed by their country.

  • MELANIFY is not responsible for delays caused by customs processing.

4. Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address.
We cannot modify addresses once an order has been processed.
MELANIFY is not responsible for lost packages due to incorrect or incomplete address information.

5. Tracking Information

  • Tracking numbers are provided via email once your order ships.

  • Please allow up to 48 hours for tracking information to update.

6. Lost, Stolen, or Delayed Packages

MELANIFY is not liable for:

  • Packages marked as delivered by the carrier but not received

  • Carrier delays due to weather, holidays, or unforeseen conditions

  • Packages lost due to incorrect address details provided by the customer

If your package is missing, please contact the carrier directly with your tracking number.

7. Pre-Orders & High-Demand Items

If your order includes a pre-order or high-demand product:

  • Shipping may be delayed

  • You will be notified of the estimated delivery timeframe

  • Your order will ship once all items are available

8. Returns & Exchanges

Shipping fees are non-refundable unless the return is due to an error on our part.
For full details, please refer to our Return Policy.

9. Contact Us

If you have questions about your order or need assistance, our support team is here to help.

📧 Email: Contact@melanify.com